surveyvpz.co.uk is operated by VPZ under CCHG T/A VPZ. This site is used to collect feedback from customers, staff, and the general public on a variety of topics we deem necessary. All data is strictly managed and monitored in compliance with GDPR regulations. Some information gathered on this website may be used in content, media, and promotional activities conducted by VPZ and its sister brands.

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This is the privacy notice of CCHG Ltd trading as VPZ. In this document, “we,” “our,” or “us” refer to CCHG Ltd trading as VPZ. We are company number SC415497 registered in Scotland. Our registered office is at 1 Huly Hill Road, Newbridge, Edinburgh, EH28 8PH.

Introduction

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• This is a notice to inform you of our policy about all the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

• We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

• We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

• We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.

• Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

• The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided here.

• Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

• The recipient of personal data is CCHG Ltd.

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The basis on which we process information about you

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The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

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1. Information we process because we have a contractual obligation with you

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When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

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In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

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We may use it in order to:

• verify your identity for security purposes

• sell products to you

• provide you with our services

• provide you with suggestions and advice on products, services and how to obtain the most from using our website

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We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

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1. Information we process with your consent

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Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

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Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply. Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

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We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us support@vpz.co.uk. However, if you do so, you may not be able to use our website or our services further.

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• The categories of personal data obtained (if the personal data is not obtained from the individual it relates to).

• The recipients or categories of recipients of the personal data.

• The contact details of our data protection officer (if applicable).

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1. Information we process for the purposes of legitimate interests

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We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having considered:

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• whether the same objective could be achieved through other means

• whether processing (or not processing) might cause you harm

• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

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For example, we may process your data on this basis for the purposes of:

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• record-keeping for the proper and necessary administration of our business

• responding to unsolicited communication from you to which we believe you would expect a response

• protecting and asserting the legal rights of any party

• insuring against or obtaining professional advice that is required to manage business risk

• age verification for the purposes of making a purchase where the product is age restricted

• age verification for the purposes of approving your account, either post hoc or at point of registration

• protecting your interests where we believe we have a duty to do so

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Article 13(1) of the GDPR provides that:

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“(1) Where personal data relating to a data subject are collected from the data subject, the controller shall, at the time when personal data are obtained, provide the data subject with all of the following information: … (c) the purposes of the processing for which the personal data are intended as well as the legal basis for the processing; (d) where the processing is based on point (f) of Article 6(1), the legitimate interests pursued by the controller or by a third party”.

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Article 6(1)(f) of the GDPR provides that:

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“(1) Processing shall be lawful only if and to the extent that at least one of the following applies: … (f) processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.”

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1. Information we process because we have a legal obligation

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We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. This may include your personal information.

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Specific uses of information you provide to us

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1. Information provided on the understanding that it will be shared with a third party

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Our website may allow you to post information with a view to that information being read, copied, downloaded, or used by other people. An example of this would be posting a review on a product.

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at support@vpz.co.uk.

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By having a registered account on our website, we may provide your personal details to our age verification partners to establish that you can purchase age restricted products. Where we do this, we work with ISO 27001 compliant companies who do not store any personal data. Your information will be used to verify your age range to ensure you can legally purchase goods on the site. Your personal data will be processed by 1Account (https://www.1account.net/). Your personal data will not be retained by Age Checked Ltd.

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1. Complaints regarding content on our website

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Anyone may register and then publish product reviews, including personal name in line with the content. We attempt to moderate user-generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

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1. Information relating to your method of payment

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Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. At the point of payment, you are transferred to a secure iframe or window on the website Secure Trading / PayPal or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

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Klarna

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In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

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General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

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1. Job application and employment

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If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date. If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six before destroying or deleting it.

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1. Sending a message to our support team

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When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our business. We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

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1. Complaining

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When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

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1. Affiliate and business partner information

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This is information given to us by you in your capacity as an affiliate of us or as a business partner. It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you. The information is not used for any other purpose. We undertake to preserve the confidentiality of the information and of the terms of our relationship. We expect any affiliate or partner to agree to reciprocate this policy.

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Use of information we collect through automated systems when you visit our website

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1. Cookies

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Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

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Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

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When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose. If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

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We use cookies in the following ways:

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• to track how you use our website

• to record whether you have seen specific messages we display on our website

• to keep you signed in our site

• to record your answers to surveys and questionnaires on our site while you complete them

• to record the conversation thread during a live chat with our support team

1. Personal identifiers from your browsing activity

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Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

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Disclosure and sharing of your information

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1. Third party advertising on our website

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Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

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1. Data may be processed outside the European Union

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Our websites are hosted in Manchester, England. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly data obtained within the UK or any other country could be processed outside the European Union. For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

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• the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

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Access to your own information

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1. Access to your personal information

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At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

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To obtain a copy of any information that is not provided on our website you may send us a request at support@vpz.co.uk. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

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Removal of your information

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If you wish us to remove personally identifiable information from our website, you may contact us at support@vpz.co.uk. This may limit the service we can provide to you.

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Verification of your information

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When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

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Other matters

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1. Use of site by children

• We do not sell products or provide services for purchase by children, nor do we market to children.

• If you are under 18, you may not use our website.

 

Encryption of data sent between us

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We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

 

How you can complain

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• If you are not happy with our privacy policy or if have any complaint then you should tell us by email or by mail, both addresses are listed on point 26.

• If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

• If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

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Retention period for personal data

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Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

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• to provide you with the services you have requested;

• to comply with other law, including for the period demanded by our tax authorities;

• to support a claim or defence in court.

 

Compliance with the law

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Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you. However, ultimately it is your choice as to whether you wish to use our website.

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Categories of personal data obtained

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For the purposes of a sale on our website:

• Name

• Address

• Email Address

• Telephone Number

• Previous order history

• Loyalty Points balance

• Products purchased

• Method of delivery

• Delivery tracking number

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For the purposes of contact our support channels:

• Name

• Address

• Email Address

• Telephone Number

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For the purposes of a job application:

• Name

• Address

• Email Address

• Telephone Number

• Uploaded resumes, curriculum vitae

• Reference details if provided

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 25.USE OF DATA

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VPZ uses the collected data for various purposes:

• To provide and maintain our Service

• To notify you about changes to our Service

• To allow you to participate in interactive features of our Service when you choose to do so

• To provide customer support via phone and email (inbound and outbound)

• To gather analysis or valuable information so that we can improve our Service

• To detect, prevent and address technical issues

• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

 

Review of this privacy policy
 

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records. If you have any question regarding our privacy policy, please contact us.

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Data Protection Officer
 

You may write to us at the below address or email support@vpz.co.uk quoting "data protection officer"

Data Protection Officer

CCHG Ltd
1 Huly Hill Road
Newbridge
EH28 8PH

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The recipient of personal data is CCHG Ltd.

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Information Sharing

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We reserve the right to share the information gathered on this site publicly or with relevant parties, as we deem necessary, including but not limited to, the government and other regulatory or law enforcement bodies. This will always be done in accordance with applicable data protection laws and principles.

The basis on which we process information about you remains unchanged and is detailed below:

The remaining sections and structure of the privacy notice should remain as per the original document, with the newly added "Information Sharing" clause addressing the user's request for transparency about the sharing of information with government and relevant parties.

 

About Data Storage and Data Transfers

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This website is hosted and powered by Wix. Wix can store your site-visitors' data in a number of locations.
Your site-visitors ́ personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. We may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law.

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Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). 

Important:

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Any transfer to a third country outside the European Union - which does not ensure an adequate level of protection according to the European Commission - will be undertaken in accordance with the current and updated set of Standard Contractual Clauses, as approved by the European Commission. These terms are set out in the Wix Data Processing Agreement (DPA).

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The security of sensitive data is of extreme importance to Wix and we are 100% committed to data protection. See all the security certifications received by Wix.com.